MAIDSTONE GATEWAY KIOSKS

Maidstone B.C. has undergone some dramatic changes since installing their first kiosk in their old Council Offices on the Tonbridge Road Site. The first kiosk was installed to run alongside the cash office giving customers time to adjust to new ways of working with a staged approach to removing their cash office.

Moving into temporary accommodation whilst the new Maidstone Gateway was under construction gave Maidstone 2 kiosks and removed the facility of the Cash office for the public, within 6 months the Gateway on King Street was ready and on the 5^th January 2009 Maidstone Borough Council opened it’s full service within Maidstone Gateway.

Maidstone Gateway has now been open a year with 3 RPkiosk’s up and running for both the public and staff to use for cash and debit card transactions.  .

 The kiosks have helped to speed up the council’s cash collection services and streamlined the way the authority deals with all kinds of council services from Parking Fines to School Permits, making the taking of cash and credit and debit card payments much safer, cheaper and easier for all concerned.

Prior to the installation of the RPKiosk’s cash collection was a time consuming and expensive way of getting the public to pay their bills. With the RPKiosk’s  being fully operational together with practiced and efficient procedures in place this has made the process far more effective for customers and staff whilst still retaining their involvement in the cashiering process.

Laura French Gateway Team Manager commented “ This has made a great improvement to the efficiency of collecting council bills from the public and also enabled my staff to devote time to customer enquiries”.